Thorntons

Culture

Thorntons is a family-owned, privately-held company. The entrepreneurial spirit and the desire to serve our customers’ daily needs is a key driver of our team-based, high performance culture. We believe that our team members are our greatest asset. That’s why we "Hire for Attitude" and "Train for Success." Our culture is a combination of entrepreneurial spirit, a core purpose focused on our customers and values that guide our team members.

Our core purpose is “To be people’s favorite place to stop when they are on-the-go.”

Our core values are:

Delight Our Customers... When you visit a Thorntons store you notice that things are different. The store is cleaner and brighter than our competition. Our team members are friendlier, the service is faster, the products are fresher and of higher-quality.

Passion For Details... Retail is detail! We are passionate about the details of our business. We focus on processes and systems to improve our offer, service, efficiency and effectiveness.

Restless Dissatisfaction... We constantly look for ways to improve our performance. We are results-oriented, set targets, seek and provide feedback to make improvements for the team.

Everyone Counts... We treat everyone with dignity & respect. We seek out and respond quickly to suggestions and questions from our team members. All members of leadership are available and approachable. Our culture is inclusive, everyone counts!

Have Fun... We take our work seriously and have a sense of humor about ourselves.

Cheer For Each Other... We cheer for the accomplishments of all team members. We believe that recognition accelerates our performance and makes Thorntons a great place to work.