Thorntons LLC is committed to protecting your privacy. This Statement of Privacy applies to Thorntons LLC Company Web site (the “Site”) and governs data collection and usage. By using the Site, you consent to the data practices described in this statement.

Collection of your Personal Information

When you visit and navigate our site and when you communicate with us via our site, we will not collect personal information about you unless you provide us that information voluntarily. You should be aware that when you visit our Site, we collect certain information that does not identify you personally, but provides us with “usage data,” such as the number of visitors we receive, what pages are visited by a visitor or the ISPs or types of browsers most frequently used. This data helps us to analyze and improve the usefulness of the information we provide at this Site and our products and service.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Thorntons LLC public message boards, this information may be collected and used by others.

Thorntons LLC encourages you to review the privacy statements of Web sites you choose to link to from this site so that you can understand how those Web sites collect, use and share your information. Thorntons LLC is not responsible for the privacy statements or other content on Web sites outside of this Site.

Use of your Personal Information

Thorntons LLC collects and uses your personal information to operate this Site and deliver the services you have requested. Thorntons LLC also uses your personally identifiable information to inform you of other products or services available from Thorntons. Thorntons may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Thorntons LLC does not sell, rent or lease its customer lists to third parties. Thorntons LLC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Thorntons LLC may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Thorntons LLC, and they are required to maintain the confidentiality of your information.

Thorntons LLC does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Thorntons LLC keeps track of the Web sites and pages our customers visit within Thorntons LLC, in order to determine what Thorntons LLC products and services are the most popular. This data is used to deliver customized content and advertising within the Site to customers whose behavior indicates that they are interested in a particular subject area.

Thorntons LLC will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to (1) conform to the edicts of the law or comply with legal process served on Thorntons LLC, (2) protect and defend the rights or property of Thorntons LLC or (3) act under exigent circumstances to protect the personal safety of users of the Site, or the public.

Use of Cookies

Like most commercial website owners, we may also use what is known as “cookie” technology. A “cookie” is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns and better serve you when you return to that site. For example, a cookie can be used to store your preferences for certain kinds of information or to store a password so that you do not have to input it every time you visit our Site. The cookie does not extract other personal information about you, such as your name and address. Most browsers provide a simple procedure that will enable you to control whether you want to receive cookies by notifying you when a website is about to deposit a cookie file. In addition, we may use cookies and/or devices called “web beacons” provided by our ad serving technology vendor to help manage our online advertising. The information collected via this ad serving technology is not personally identifiable.

Security

You should be aware that in general information sent through the Internet is not secure. Thorntons LLC, however, secures your personal information from unauthorized access, use or disclosure. Thorntons LLC secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

Changes to this Statement

Thorntons LLC will occasionally update this Statement of Privacy to reflect company and customer feedback. Thorntons LLC encourages you to periodically review this Statement to be informed of how it is protecting your information.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please use our customer contact form.

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All locations have ATM’s provided by

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You can now download brand maps for all our markets. Be sure to also download our Refreshing Rewards Mobile app to help you find any of our stores while you are on the go!

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Illinois

Indiana

Kentucky

Ohio

Tennessee

About Our Company

Thorntons strives daily to be our guests’ favorite place to stop when they are on-the-go. As a family and Team Member-owned, privately held company, our team-based, high-energy culture is a combination of entrepreneurial spirit and core values centered around our guests.

FAQ

Refreshing Rewards

How do I get information about Refreshing Rewards?

For Refreshing Rewards related questions, click here.

Transactions

Why does Thorntons have a hold on my bank account when I use a debit or credit card?

  • Thorntons does not place a hold on your funds. Any hold on funds is dictated by your bank or card issuer.
  • When you swipe the card at the pump, your bank is not sure how much you are purchasing, so a pre-authorization/hold is posted until the transaction is completed. Preauthorization is needed so the bank can make sure the debit/credit card account is active and you have appropriate funds.
  • Once your bank has processed the actual transaction, your bank will post the correct amount for the transaction (Preauthorization holds can range from $1.00 to $100.00, normally $75.00 by Visa, $100.00 by Discover/American Express/MasterCard).
  • If the transaction was cancelled in most cases it can take up to 3-5 business days for the hold to be released. However, it may be longer depending on the terms and conditions of your bank.

How do I get a refund for a transaction?

  • If you believe you were overcharged and are requesting a refund, please contact our Guest Services team by emailing guestservices@mythorntons.com or for more immediate service, please call 1-866-473-0017 during regular business hours. Include the following information: store number or location address, date of transaction, the amount of purchase, and the last 4 digits of the debit or credit card used. We will review the transaction details and contact you.
  • Once confirmed, refunds can take up to 3-5 business days before funds are posted to your account.

How do I get a copy of my receipt?

  • If you need a copy of your receipt, please contact our Guest Services team by emailing guestservices@mythorntons.com or for more immediate service, please call 1-866-473-0017 during regular business hours. Include the following information: store number or location address, date of transaction, the amount of purchase, and the last 4 digits of the debit or credit card used. We will review the transaction details and reply back with a copy of the receipt.

Pump First - Florida Stores Only

What are the benefits of Pump First?

  • You can take advantage of the Pump First fuel rewards and the convenience of fueling up first in order to save time without having to wait for the pump to be authorized. You can also benefit from not having to come back inside to receive a prepay refund. Note: Pump First is available in Florida stores only.

How do I take advantage of Pump First?

  • You need to have a registered Refreshing Rewards account in order to participate. Note: Pump First is available in Florida stores only.

How do I register for Refreshing Rewards?

  • You can register a physical card or digital card. You can download the Refreshing Rewards app on the iTunes Store or Google Play Store, or register using refreshingrewads.com. You can also visit your nearest Thorntons location for a keychain but please make sure to register it online! Note: Pump First is available in Florida stores only.

How do I authorize the pump for Pump First?

  • You have the ability to either swipe your Refreshing Rewards card, or enter in your phone number (alternative ID) at the pump in order to authorize the pump outside. Note: Pump First is available in Florida stores only.

What happens after I finish pumping fuel?

  • Please proceed inside the store and pay for your fuel as you normally would. Note: Pump First is available in Florida stores only.

Can I use my spouse or family member’s Refreshing Rewards number to authorize the pump?

  • You can use your family member’s Refreshing Rewards account to participate in Pump First, but are urged to create your own Refreshing Rewards account in order to take advantage of special offers and discounts that pertain to you! Note: Pump First is available in Florida stores only.

What if my Refreshing Rewards card or alt. ID doesn’t work at the pump?

  • You should proceed to prepay and visit the Refreshing Rewards app or refreshingrewards.com to make sure your account information is correct. You can also reach out to our Guest Services team Mon-Fri 8am-5pm at 1-866-473-0017 Note: Pump First is available in Florida stores only.

Giving Back Hunger Relief

No child should grow up hungry in America, but one in six children struggles with hunger. Thorntons local store marketing efforts will focus on ending childhood hunger in America by ensuring all children get the healthy food they need, every day in the communities where our Team Members and Guests live and work.

In honor of the opening of the 200th Thorntons store opening in 2020, Thorntons donated $200,000 to help feed the hungry in our communities. Funds from the sale of a limited edition 24 oz. coffee have been distributed among 22 local hunger relief organizations. In addition to our regular donation of surplus foods, Thorntons continues to engage Guests in raising funds for hunger relief through a new “Round Up” program. At the register, Guests are invited to round up their purchases to the nearest dollar for a donation to the store’s local hunger relief partner. As with the coffee proceeds, all funds raised in a community will stay in that community.

Giving Back Donation Assistance

Thorntons limits its assistance to organizations that the company selects and solicits based upon our philanthropic guidelines. Organizations must have been granted 501(c)(3) status by the Internal Revenue Service and requests or specific program support are preferable to requests for general operating funds. Special consideration is given to organizations with which Thorntons Team Members are actively involved, provided the organization falls within the general focus areas above.


If you believe your organization meets these criteria, please complete our giving back form for consideration.

Buy The Perfect Gift Now

Thorntons gift cards are great for birthdays, holidays, recognition and one size fits all.

Check your gift card balance

Click on the above link to check the balance on your gift cards.

Environmental Stewardship

As we design new stores and update our current locations, Thorntons carefully considers opportunities to improve our environment.

Some of our efforts include:

LED Lighting

In all of our currently remodeled stores as well as all future renovations, we have installed (or will install) LED cooler lights. We also have selected Beta LED exterior lighting for 39 of our stores and will continue to use them for all future renovations and new stores.

Harvesting Daylight

In an effort to reduce our energy consumption, we make strong use of natural lighting. We use window shades to help keep our stores naturally cooler and use natural lighting to reduce our usage of electric fixtures.

Recycling

We have two dumpsters on most of our premises, one for miscellaneous waste and one for cardboard recycling.

Efficient Appliances

We use Energy Star appliances in all of our locations.

Eco-Friendly Cleaning Products

Our stores are cleaned internally and externally with cleaners that are environmentally safe and friendly.

Eco-Fuels

Many Thorntons locations offer both E85 and Biodiesel for energy-efficient automobiles and trucks.

Based in Louisville, Kentucky, Thorntons currently operates over 190 stores that provide fresh foods, high quality beverages and fuel in six states: Florida, Illinois, Indiana, Kentucky, Ohio, and Tennessee. Thorntons’ mission is not only to provide top of the line food and beverages, but makes giving back a top priority in every market. Connect with Thorntons on Facebook, Instagram and Twitter @ThorntonsLLC.

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Newsroom

Thorntons Releases New BurgerRito Lineup Designed for On-The-Go Guests

Thorntons is excited to announce our latest Fresh Food product launch, the BurgerRito! It’s a combination of what we do well (burritos) and classic profiles usually reserved for the fast casual dining scene (burgers). Our BurgerRitos provide a great value—they are fully dressed, built for the road and pack a ton of flavor.

September 30, 2020
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Thorntons Comes to Warrenville, IL

Thorntons is proud to announce the opening of our newest Store located at 3S6600 Route 59 in Warrenville, IL. The Store opened on September 15th and is the company’s first location in Warrenville and the 81st in Illinois.

September 17, 2020
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Thorntons Opens Sixteenth Tennessee Location in Antioch

Thorntons continues to grow its footprint with the opening of the company’s newest Tennessee Store located at 3500 Murfreesboro Pike in Antioch. The Store opened on August 25th and is the third new location in Tennessee since August 2019. The total Store count in the state is now sixteen.

September 17, 2020
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Thorntons Distributes $200,000 for Hunger Relief Efforts and Launches “Round Up” Program to Raise Ad

Thorntons is proud to announce $200,000 in donations to help feed the hungry in the communities where our Team Members and Guests live and work. Funds from the sale of a limited edition 24 oz. coffee have been distributed among 22 local hunger relief organizations.

August 13, 2020
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Thorntons Announces Face Covering Requirement for all Stores

Thorntons Cares about the communities where our Guests and Team Members live and work and we are always committed to taking measures to keep our stores clean and safe. Over the last several months, we’ve implemented many preventative measures to help stop the spread of COVID-19—including requiring face coverings for all Thorntons Team Members and Vendor partners. Now we are asking all Thorntons Guests to join us and wear a face covering when shopping our stores even if there isn’t a local Executive Order in place. Guests with a medical condition that prevent them from wearing a face covering are exempt from this requirement. In addition, children under the age of 5 are exempt except in jurisdictions where the age exemption is younger by Executive Order.

August 4, 2020
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Thorntons Launches Contactless Text-to-Enroll Platform

To safeguard Guests and make rewards program enrollment quick and easy, Thorntons has released a streamlined text-to-enroll registration solution for our Refreshing Rewards Loyalty Program. To enroll, Guests simply text the word ‘Fuel’ followed by a valid email address to 737-57. Immediately Guests will receive a 15 cent off per gallon offer to redeem on their next fill up at their favorite Thorntons location. Registered rewards members also have the opportunity to save more than $300 in annual exclusive savings.

July 8, 2020
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Thorntons Partners with The Galt House Hotel to Fuel Guests’ Love for Travel

Summer is here and Thorntons would like to reward our loyal Guests with a summer getaway in our hometown. We’re proudly teaming up with the iconic Galt House Hotel in Louisville to help Americans fuel their love for travel this summer.

June 30, 2020
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Thorntons Introduces GripHero Hand Protectors for Guest Safety at the Pump

Kentucky-based convenience store chain leads the way as the first fuel retailer in the U.S. to offer award winning GripHero hand protectors. Thorntons is proud to introduce GripHero anti-static hand protectors as the company’s latest measure to enhance Guest safety. Award winning GripHero hand protectors are anti-static, biodegradable and designed for use around fuel — and are now available at every fuel pump at every Thorntons store nationwide.

April 29, 2020
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Thorntons Says Thank You to Frontline Medical Personnel with Donut Deliveries in Kentuckiana and Fre

(Louisville, KY – April 14, 2020) – Thorntons would like to thank our doctors, nurses, first responders and other medical personnel who are working tirelessly on the frontlines to care for our community during this unique and challenging time. Beginning on Easter Sunday and continuing indefinitely, Thorntons will deliver fresh and delicious donuts to local area hospitals.

April 14, 2020
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Thorntons Says Thank You to Local Communities with Fuel Discount to All Guests and Free Beverage to

(Louisville, KY – March 26, 2020) – From now through the end of March, Thorntons is saying thank you to our communities with two limited time offers. Fuel Discount for All Guests (1) From now until March 31st, guests can receive 10 cents off per gallon when they stop in to fuel up at their local Thorntons location. (2) Free Beverage for First Responders & Health Care Workers Click VIEW PDF to learn more!

March 26, 2020
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Thorntons Now Hiring Contingent Workers in All Stores

Thorntons stores remain open to serve our guests and provide fuel and other basic needs to Emergency Service Providers, health care workers and other essential business workers. We also recognize many community members are personally and economically impacted by temporary shutdowns and travel restrictions. To help our communities and to continue to serve our guests, Thorntons is hiring part-time temporary contingent workers at all of our locations during this challenging time.

March 20, 2020
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A Letter to our Guests Regarding COVID-19 March 13

Every Thorntons guest is a valued guest and your health and safety are important to us. We always have and always will work hard every day to make sure you can count on our stores to be clean and safe places to stop for your on-the-go needs. In light of growing concerns over COVID-19, we want you to know that we are increasing our already high standards to continue to operate our stores and provide great guest service when you need us most.

March 17, 2020
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Thorntons Offers Free Items to Nashville-Area Guests to Aid in Tornado Relief Efforts

Nashville-area Thorntons stores will offer designated items free of charge to guests while supplies last though the weekend. Residents and local relief workers are invited to stop by designated stores to pick up items.

March 6, 2020
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Thorntons Celebrates 200th Store Opening with Commitment to Hunger Relief

(Louisville, KY – January 7, 2020) – In celebration of opening the company’s 200th store, Thorntons LLC is pledging up to $200,000 to help feed the hungry. Donations will come from the sale of a new 24 ounce limited edition coffee cup that will be introduced in all stores on Wednesday. The company will donate 20 cents from each limited edition cup sold to hunger relief organizations in the communities where it operates.

January 13, 2020
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Core Purpose: To be people’s favorite place to stop when they are on the go