FAQ

Refreshing Rewards

How do I get information about Refreshing Rewards?

For Refreshing Rewards related questions, click here.

Transactions

Why does Thorntons have a hold on my bank account when I use a debit or credit card?

How do I get a refund for a transaction?

How do I get a copy of my receipt?

Pump First

When do I receive my $.10 off per gallon Pump First reward?

Why hasn’t my Pump First $.10 off per gallon reward loaded when I clicked the ‘Receive $.10 off per gallon with Pump First email?

When will my Pump First $.10 off per gallon reward expire?

What are the benefits of Pump First?

How do I take advantage of Pump First?

How do I register for Refreshing Rewards?

How do I authorize the pump for Pump First?

What happens after I finish pumping fuel?

Can I stack my weekly Flash Fuel $.06 offer with my Pump First $.10 off per gallon reward?

Can I use my spouse or family member’s Refreshing Rewards number to authorize the pump?

What if my Refreshing Rewards card or alt. ID doesn’t work at the pump?

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