Our Culture

Thorntons strives daily to be our Guests’ favorite place to stop when they are on-the-go. Our team-based, high-energy culture is a combination of entrepreneurial spirit and core values centered around our guests. Our core values include: Delight Our Guests, Passion for Details, Restless Dissatisfaction, Everyone Counts, Cheer for Each Other and Have Fun.

My Thorntons

Our Team Members work hard, have fun, and care about our Guests. Our Guests often refer to “My Thorntons” when referring to their favorite local Thorntons. We strive daily to be our Guests’ favorite place to stop when they are on-the-go.

Diversity, Equity, and Inclusion

At Thorntons, we promote a culture where we embrace and celebrate the differences of our Team Members by creating a positive space of acceptance, engagement, and innovation. No matter what you look like, where you are from, or who you love – we welcome you!

Core Values

Our team-based high energy culture is based on core values centered around our Guests.

Delight Our Guests

We aim to keep our stores cleaner and brighter than others in the industry, with faster and friendlier service from our Team Members. Our Guests are our top priority and we strive to exceed your expectations

Passion for Details

Retail is detail! We are passionate about the details of our business, focusing on processes and systems to improve our offerings, service, efficiency, and effectiveness.

 

Restless Dissatisfaction

We’re results-oriented and we’re constantly looking for ways to improve our performance. We routinely set targets and seek and provide feedback to make improvements for our team.

 

Everyone Counts

Our culture is inclusive and we treat everyone with dignity and respect. We seek out and respond quickly to suggestions and questions from our Team Members. Our leadership team is available and approachable.

 

Cheer For Each Other

We recognize and celebrate the accomplishments of all Team Members. We believe that recognition accelerates our performance and makes Thorntons a great place to work.

Have Fun

Although we take our work very seriously, we make the most of lighthearted moments and have a sense of humor about ourselves.

Store Support Center

At Thorntons, it is our mission and a common everyday slogan around our building, that we are here for one goal – To Serve the Guest or Serve Someone Who Does! We love our Guests, but in order to have the best stores with the best Guest Services for each person who walks through our stores, we must serve our front-line store Team Members with vigorous commitment and dedication each and every day. That is what makes our Store Support Center unique and special and WE KNOW IT!

Safety

We are committed to the safety and well-being of our Guests and Team Members at all times. For your health and safety, we’ve increased the frequency of cleaning and disinfecting and ask our Guests to wear face coverings, and encourage social distancing when shopping at our stores. We are also proud to be the first U.S. fuel retailer to offer GripHero hand protectors at our fuel pumps. We are committed to practicing these safety measures so you can shop with confidence any time, day or night.